eProcessing Network does this on a real-time basis by contacting each acquiring bank's processor who in turn contacts the bank that issued the credit card to the cardholder. If you find that a transaction has not been funded within the specified time even though you received a Close Batch Report from eProcessing Network, you must contact your Merchant Service Provider.ĮProcessing Network processes merchants transactions using each merchant's own merchant account. To find the exact amount of time it takes for your transactions to be funded, look at your original merchant account application. The amount of time it takes for a transaction to be funded after your processor has accepted your batch for settlement is a function of the agreement you have with your acquiring bank, and is often on the order of 48 to 72 hours. The Close Batch Report emails that you receive from eProcessing Network are your proof that your processor has accepted your batch for settlement. Closing a batch is what signals the issuing and acquiring banks to fund the transactions within the batch. They are the only entity that can assist you in such matters.ĮProcessing Network closes batches on a daily basis, and sends merchants a Close Batch Report email detailing the number of transactions and dollar amount of the batch. If you would like to know why a specific transaction has been declined, you must contact your acquiring bank.
The most common reasons an issuing bank declines a transaction include, but are not limited to: Issuing banks do not return an indication of why they decline a transaction. eProcessingNetwork simply returns you the response given to us from the processor who, in turn, is simply getting the response from the issuing bank. These transactions are processed through the processor, using each merchant's own acquiring bank.
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Click the View button next to Today's Decline Report.Click the Convert to Sales button at the bottom of the page.Find the transaction you wish to convert to a sale, and click the corresponding check box in the right column.To convert an authorization to sale, click the View button next to Outstanding Authorization Report.Pending authorizations waiting to be converted to sales.Click the View button next to Current Batch Report.Contains transactions that have recently been authorized and are awaiting batch closure.There are several options for viewing transactions on this page:.Click Activity Reports in the side bar menu.You can change/enter any additional information, and then click Submit. This will put you in the Online Terminal with the information from the original transaction, and Transaction Type will be set to Return. Scroll down to the bottom of the report until you see your transaction in the Transaction table, then click on Return link. To perform a return/credit transaction on a sale transaction that has already been closed, select the date the original sale transaction was processed in the Activity Reports section of the ePN/MSC. If the transaction in question is in a batch that has not yet closed, you can void the transaction in the Current Batch section of the ePN/MSC by selecting the transaction from the drop down and clicking Void. Closing a batch is what signals the issuing and acquiring banks to fund transactions. EProcessing Network obtains approvals for transactions on a real-time basis, and saves approved transactions into a batch.ĮProcessing Network closes batches on a daily basis, and sends merchants a Close Batch Report email detailing the number of transactions and dollar amount of the batch.
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